International Journal of Industrial Engineering & Production Research

Nowadays, with a growing body of features and technologies, supply chain management is being widely used to coordinate and optimize key processes such as increasing customer satisfaction, facilitating the processes, and enhancing product quality. In recent years, the emergence of IT and new business environments has led to the development of electronic supply chains. In order to use and benefit from the privileges of e-supply chains, organizations must identify the key factors in the implementation of e-supply chain management so that they can monitor the organization's current and future activities and take action to identify and modify and fix any bugs. The present study aimed at identifying these factors. Based on the available theoretical foundations and expert opinions, the factors affecting the implementation of electronic supply chain management were identified in seven factors with 31 indicators. To determine the weight of the identified factors considering the lack of independence between them, an integrated type-2 fuzzy AHP and type-2 fuzzy DEMATEL approach was used. Results showed that computer-based technology, infrastructure, inter-organizational relationships, and information are the most important factors.