en تکنولوژی و مدیریت دانش Technology and Knowledge Management پژوهشي Research <span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span new="" roman="" style="font-family:" times="">Product Service System (PSS) is a developing field of examination in in industry practices in todays&rsquo; global economy, which significantly affect both production and utilization of resources. In order to enable the applicability of a product service system in an industry. It is important to assess the system using a metrics SERVQUAL model, which characterizes the quality as difference between the customer&rsquo;s expectation and perception. And a complex examination device intended to gauge quality by catching the hope affirmation worldview which proposes the customers saw nature of how well a given conveyance measures up to their assumptions of that conveyance. This study analysis the adoption of KMS approach, significantly enhances the employee&rsquo;s knowledge on tangibility and reliability thus influences the customer&rsquo;s perceptions and expectations of the quality. The findings of the study revealed that KMS approach served as a facilitated tool for sharing and utilizing knowledge in different organizations. </span></span></span></span></span><br> &nbsp; ,Product Service System,tangibility,reliability,knowledge management system,customer’s expectation,customer’s perception. 1 28 http://ijiepr.iust.ac.ir/browse.php?a_code=A-10-2505-1&slc_lang=en&sid=1 Arul Oli A aruloli83@gmail.com 180031947532846009194 180031947532846009194 Yes Research Scholar, Department of Mechanical Engineering, Vels Institute of Science, Technology and Advanced Studies (VISTAS)